Question 1

Why isn't Flashtex Unlimited showing on my other device?

Accepted Answer

Check that the App Store is signed in with the Apple Account you used for the purchase, then choose Restore Purchase on the purchase screen. Using the same iCloud account alone is not enough. If it still doesn't work, contact me through the in-app support form on the affected device.

Question 2

How can my family access Flashtex Unlimited Family?

Accepted Answer

Set up Apple's Family Sharing and make sure the Flashtex Unlimited Family purchase is shared. Each family member can then choose Restore Purchase on the purchase screen. The shared purchase may take some time to appear. If it remains unavailable, contact me through the in-app support form on that family member's device.

Question 3

Why aren't my cards syncing between devices?

Accepted Answer

Make sure your devices use the same Apple Account for iCloud and that iCloud is enabled for Flashtex. The first sync can take some time. If your cards still don't appear, contact me with the devices involved and a description of what's missing.

Question 4

Why can't I buy lifetime access while my subscription is active?

Accepted Answer

Flashtex hides the lifetime purchase option while a subscription is active to prevent overlapping purchases. To switch, cancel your subscription's renewal and wait for it to expire, then purchase lifetime access. Your existing cards are retained. Between the subscription ending and your new purchase, you can study them, but creating and editing cards is restricted.

Question 5

Why does my CSV file say it is incorrectly formatted?

Accepted Answer

Use UTF-8 encoding, a comma delimiter, and columns named question and answer, or Frage and Antwort. You can also include reference and tags columns. For the full format, open a deck, go to Import/Export, choose CSV, and open How to create a CSV file.

Question 6

Can I import a PDF or Pages document directly?

Accepted Answer

Direct PDF and Pages imports are not supported. Use CSV or Markdown instead, with your questions and answers arranged in Flashtex's supported format. The format instructions are available in the deck's Import/Export menu.

Question 7

Why do imported images show a blue question mark?

Accepted Answer

The image may be missing from the imported deck or use an unsupported format such as PDF or SVG. Flashtex supports PNG and JPEG images. Check that those image files are included in the deck you import.

Question 8

Does Flashtex support Anki image occlusion cards?

Accepted Answer

Image occlusion cards are not supported. Importing an Anki deck that contains them may produce multiple separate images instead of working image occlusion cards.

Question 9

Where can I find my archived decks?

Accepted Answer

Tap the plus button in the deck list, then choose Archived Decks. You can access and restore archived decks there.

Question 10

How can I review the cards I got wrong?

Accepted Answer

At the end of a study session, choose Redo missed cards on the results screen to revisit the cards you answered incorrectly.

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